Citizens Advice helped 2.7 million people last year. There were also 43 million visits to our online advice pages.
We use this unparalleled evidence from the people we help to try and fix the underlying causes of people's problems.
We’re also the statutory consumer watchdog for the energy and post industries, meaning we advocate on behalf of consumers in these markets.
We want the benefits system to provide an adequate level of support so people have enough to cover their basic living costs.
We’re calling on the government to put consumers at the heart of plans to reach net zero.
We’re calling on the Competition and Markets Authority to tackle the loyalty penalty in essential markets and protect people from being ripped off.
Find out about the Scams Awareness campaign. We're working with partners to give people the skills and confidence to spot scams and take action.
Find out about all the issues we're working on.
Find out what successes we've had in the past.